Terms and conditions

We are Outdoor activities in Romania, a limited company based in Bucharest, trading outdoor services, as advertised on the website.

Company details:

Outdoor activities in Romania LTD
Registered office: 8 Garleni Street, C83, 2 nd floor, apt. 12, district 6, Bucharest
Registration code: 34251287, from 19.03.2015
Company registration number: J40/3317/2015

 

Our staff has a lot of experience in the tourism field, over 15 years, and we have worked with people from all over the world.

But who are we…really?

Our team is made up of enthusiastic people who worked in different areas of the tourism business: on ship cruises, as receptionists in the hotel, as tour guides for small and big companies, as bloggers, tourism consultants, photographers, ski instructors etc.

Do we have the necessary qualifications?

The answer is definitely YES. Our staff and the partners we work with are professionals. We are licensed tour guides, mountain guides, some of us have an Oxford degree in English, and other relevant diplomas.

How do we choose the partners we work with?

After a very thorough assessment. We work only with partners we can trust. Thus, we check the guesthouses that we book with in advance (we either go there incognito for inspection or ask for a lot of references about the places), we check and double check the rental companies we get cars from, and always interview the guides we work with (either on the phone or over a coffee or a cake). The service you get has to be flawless from A to Z.

Five reasons why you should choose our service

1. A very fast answer to your emails. We like to say we are faster than the late Muhammad Ali. The record to answering a request was less than 30 seconds. Beat that!
2. A genuine love for what we do. That is our inspiration for tailoring beautiful tours.
3. The ability to find hidden gems everywhere we go. That comes from over 15 years of travelling through Romania and meeting and bonding with a lot of people.
4. All the tours on the website are actually our personal experiences, which adds to the quality of the tour.
5. We can offer tours ALL OVER Romania, not just the typical places. We have a network of partners and guides all over the country.

Because we really love what we do, we put a lot of work into it. Below you will find some guidelines that will help you understand how we work.

The company’s working process, tour prices and other details

1. Our tour prices are fixed and fair, and we do not negotiate, so please do not look for bargains. We are brilliant at what we do and a brilliant service costs.

2. Discounts might be offered in some cases. That will be discussed during the booking process.

3. The customising of the itinerary is a complex and sometimes long process (that means time) and it involves our staff’s know – how. Thus, before we start working on the itinerary for you, we will ask for a deposit of 50 euros (non refundable, if you do not book with us) which covers our consultant’s costs (allocated time, phone calls, arrangements etc.). That is an act of trust that works both ways: we trust that your intentions are serious and you want to work with us and not just copy/paste our itinerary and then send it to another tour operator. You on the other hand, see that we are a serious company, and we really want to help you in tailoring a beautiful itinerary. Please note that this small deposit will be deducted from the total price after you book the tour (so you do not lose anything). And because we are so good….we are sure that you will book with us :).

4. No hotel bookings and other reservations will be made until the funds are received in our company’s LEI/EUROS/DOLLARS accounts, thus the tour will not be confirmed. When the transfer is confirmed by our bank, we will send you a confirmation email. Then, we will make all the bookings (car, accommodation etc.).

* the only exception is when the booking of a tour is made on a very short notice (for example, the day before the tour starts)

5. The transaction fees will be paid by the tourist. Please make sure you pay all the transaction fees when you make a transfer. The net amount to be received by Outdoor activities in Romania is mentioned in the tour contract, which will be sent to you.

The booking process

1. You send us an email and we get back to you quickly; that means within 12 hrs. Our word is our bond!

2. You tell us the basic stuff (how many travellers, number of days, type of desired accommodation etc.). Based on that, we will offer you an initial price quotation and you can decide whether it is within your price range or not. If you decide to go further (so the quotation is in your price range) we will require a deposit of 50 euros before we start to customise a tour for you (non refundable, if you do not book with us). That means one of our staff members will look for available accommodation, for available transportation, and will put up an initial itinerary and provisional plan. That is called research.

3. You discuss the itinerary with our consultant (what to take out, what to throw in, number of days, visited areas, food preferences etc.).

4. You agree with the plan and you decide to book. Once that happens you will be asked to read and sign the contract for the tour and to pay a deposit; later on, you will pay the balance.

That is all. See you on tour :).

The payment for the tour and the company’s bank details and bank accounts

Depending on the type of tour you choose and depending on the length of the tour, you will be asked to pay a deposit (online, in euros or dollars) or to pay on the day, in lei (Romanian currency, at the exchange rate of the National Bank of Romania) or euros.

Bank details:

Outdoor activities in Romania LTD

Registered office: 8 Garleni Street, C83, 2 nd floor, apt. 12, district 6, Bucharest

Registration code: 34251287, from 19.03.2015

Company registration number: J40/3317/2015

Bank accounts:

LEI RO67BTRLRONCRT0290857801

EURO RO17BTRLEURCRT0290857801

DOLLARS RO21BTRLUSDCRT0290857801

SWIFT CODE: BTRLRO22

Other ways of working with us: Consulting

If you want to do the tour on your own, we can help you by offering consulting. 

What does it mean?

One of our consultants will put up, on your request, an itinerary for you, indicate nice guesthouses/hotels, make all the bookings, arrange for transportation, provide maps (if available) etc. Based on the work volume and our consultant’s know how, the prices for such a services will vary. All the necessary information will be provided after you sign an agreement with Outdoor activities in Romania and you pay the consulting fee.

Thank you and we hope to working with you soon!

Outdoor activities in Romania team